Privacy Policy

Last updated: 21st June 2025

This Privacy Policy outlines how Marketplace Analytics Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you use the SkinAI app or related services ("Service"). By using our Service, you agree to the terms of this Privacy Policy.


1. Definitions

Company refers to Marketplace Analytics Ltd, a company registered in England & Wales.
Country refers to England & Wales.
Device means any device used to access the Service.
Personal Data refers to information relating to an identified or identifiable individual.
Service means the SkinAI app and website.
Usage Data means data collected automatically when using the Service.
You means the user accessing or using the Service.


2. What We Collect

Personal Data
We may collect personal information including your:

  • Name and contact details

  • Selfie images for skin analysis

  • Responses to onboarding questions (e.g. skin type, goals)

Usage Data
This includes:

  • IP address

  • Device type and browser

  • App usage patterns and session duration

Tracking Technologies
We use cookies, web beacons, and similar tools to enhance your experience and analyze usage.


3. How We Use Your Data

We use your personal data to:

  • Create and maintain your personalized skincare routine

  • Monitor app engagement and improve functionality

  • Send updates, support messages, and optional promotional content

  • Conduct analytics and improve our services

We may share data with third-party service providers for these purposes, always under strict confidentiality agreements.


4. Retention of Data

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.


5. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

You can exercise your rights by contacting us at: [Insert updated support email, e.g. hello@365labs.ai]


6. Data Transfers

Your data may be stored or processed outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.


7. Children’s Privacy

SkinAI is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover this, we will delete it promptly.


8. Security

We use technical and organizational measures to secure your data. However, no system is entirely foolproof. Please use strong passwords and keep your login credentials private.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the Service indicates acceptance of the changes.


10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@365labs.ai